You cannot be 10 minutes or later to your appointment. If you are, you will have to re-schedule. I am EXTREMELY FIRM on this. I will not accept you if the clock is at 10 or more minutes past your time.
To cancel/change your appointment, you must call & leave notice within 24 hours of your scheduled time. If you do not, a $10 fee will be applied to your next appointment. ABSOLUTELY NO EXCEPTIONS. This also applies to those who forget or are too late to their appointments.
I do not take same day appointments. A minimum of 1 full week (that is a full 7 days) notice is required when scheduling an appointment.
I understand things happen, I've been there! I'm just trying to run my business efficiently to be fair to everyone.
I appreciate your cooperation and thank you so much for understanding!