You cannot be 10 minutes or later to your appointment. If you are, you will have to re-schedule. I am EXTREMELY FIRM on this. I will not accept you if the clock is at 10 or more minutes past your scheduled time.
To cancel/change your appointment, you must call & leave notice within 24 hours of your scheduled time. If you do not, a $10 fee will be applied to your next appointment. ABSOLUTELY NO EXCEPTIONS. This also applies to those who are too late to their appointments.
I DO NOT take same day appointments under any circumstances. A minimum of 1 full week (that is a full 7 days) notice is required when scheduling an appointment.
If you schedule more than one service within the same appointment, but show up and say you do not need one or more of the scheduled services done, half the price of each service you scheduled but did not follow through with will be charged. I stack my schedule according to how long each requested service takes. For example, if you schedule an eyebrow, upper lip and brazilian and you show up and tell me you only need your eyebrows done, that leaves me a huge block of empty time I could have extended to another client.
I understand things happen, I've been there! I'm just trying to run my business efficiently to be fair to everyone.
I appreciate your cooperation and thank you so much for understanding!